How can I contact support if I need help?

Answer

Short answer:

Support is handled directly through the platform, where the team may request input files or help clarify your design goals to improve outcomes. While all users receive assistance, Pro and Team Pro subscribers can skip queues and book private training or support sessions for dedicated help.

Overview

Rendair AI is a web-based visualization platform designed to fit into professional architectural workflows. Because the tools rely on generative technology, support is not just about fixing bugs, it often involves helping users refine their prompts or inputs to achieve specific visual results.

The support system is tiered. Standard assistance focuses on resolving immediate technical issues and guiding generation strategies. Higher-tier plans (Pro and Team Pro) include more personalized interaction, recognizing that professional firms often require faster resolution times and deeper training to integrate AI into their daily practice.

How it works

Support interactions in Rendair AI typically follow a practical, outcome-based workflow. The goal is to identify whether an issue is technical or related to the input data.

Diagnostic support

When you contact support regarding a generation issue, the team often requests the specific input files (such as the base sketch or 3D screenshot) you used. They also ask for clarification on your goals. This allows them to analyze why a specific model, such as Nano Banana or the text-to-render engine, produced a certain result.

Private sessions for Pro users

If you subscribe to a Pro or Team Pro plan, you have the ability to book private training or support sessions. These are live interactions designed to help you master specific workflows, such as "sketch-to-render" or "image-to-video" animations, without the back-and-forth of text-based support.

Self-serve account management

Many administrative tasks do not require contacting support.

• Cancellations: You can cancel your subscription at any time directly in your account settings.

• Pausing plans: You can pause your plan for up to 3 months if you do not need immediate access.

• Account deletion: If you have no active subscription, you can delete your account entirely from the settings menu.

Capabilities

Support at Rendair AI is structured to help you move from intent to result.

• Workflow optimization: The team helps clarify how to prompt effectively in your preferred language (English, Spanish, Italian, Portuguese, Hungarian, or French).

• File analysis: Support can review your uploaded images (up to 10MB) to see if the resolution or aspect ratio is affecting the output quality.

• Private training: Pro and Team Pro users can schedule dedicated time to learn advanced features like in-painting or specific editing tools.

• Team management: Team Pro users can get assistance adding members to a shared workspace.

• Clarifying limitations: Support can explain if an "inaccurate" element is a limitation of the generative technology or a setting that needs adjustment.

When to use this

• When results are inconsistent: If a specific prompt or base image is not generating the expected output, support can review your inputs to suggest better prompting strategies or model choices.

• When you need to learn faster: If you are on a Pro plan and want to integrate Rendair into your firm’s workflow immediately, booking a private session is more efficient than trial and error.

• When managing subscriptions: Use the self-serve settings for standard billing changes. Contact support if you encounter system limitations, such as difficulties changing your email address, which may require creating a new account.

Limitations or notes

• Refund policy: Refunds are generally not provided for subscription plans. It is recommended to use the 20 free trial credits to evaluate the tool before purchasing.

• Offline usage: Rendair AI is strictly web-based. Support cannot assist with offline installation or local hosting requests.

• Email changes: Changing your registered email address is not always possible due to system structure and may require setting up a new account.

• API access: Support for API integration is reserved for official partners and requires a formal review process.