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What happens if a generation fails?

If a generation fails, the credits are returned to your balance automatically, and you can try again at no cost. Refresh the page, check that your input file is supported, and try again. If it keeps failing, or your credits were used and you got no result, contact support with the time and the tool you used.

Last updated October 26, 2026

Sometimes a generation does not work, for example because of a temporary problem or an input we cannot use. You do not lose credits when that happens.

Your credits come back

The credits for the failed generation are returned to your balance automatically. You do not need to ask, and you can try again right away.

What to try next

  1. Refresh the page. Check Assets first, because the result may already be there.
  2. Check your input. Use a supported file: JPG, PNG or WebP images up to 25 MB, MP4, WebM or MOV videos up to 200 MB, and GLB, GLTF, OBJ or STL models up to 100 MB.
  3. Change the request a little. A shorter description or a different model can help.
  4. Try again after a moment.

When to contact support

Contact support@rendair.ai if a generation keeps failing, or if your credits were used and you got no result. Tell us the time, the tool and the model, and add a screenshot if you can.

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