Legal
Payment and Refund Policy
When a payment is refunded and how to ask.
Effective October 9, 2026
This policy says how Rendair bills you, when a payment is refunded and how to ask. It is part of the Terms of Service.
Billing
Paid plans are billed in advance, monthly or yearly, on the day you subscribe and on the same day of each following period. Prices are shown in US dollars, or in your local currency at checkout where the payment provider supports it, and taxes are added where the law requires it. Card details are held by the payment provider, not by Rendair.
If a payment fails, we try again over the following days and tell you by email. If it keeps failing the plan drops to the free plan, with the credits you still have spendable, until a payment goes through. A price change applies from your next billing period and we tell you before it does.
Subscriptions
A subscription can be cancelled at any time from your account settings. It stays active until the end of the paid period, monthly or yearly, and does not renew. We do not refund the current period.
The one exception is a purchase made by mistake. If you bought the wrong plan or did not mean to subscribe, write to us within one day of the payment and we refund it in full, provided the credits of that purchase have not been used.
Credit packs
Credits bought separately are refunded only under the same exception: a mistaken purchase reported within one day, with the credits untouched. Once credits are used they cannot be refunded.
Your rights as a consumer
If you are a consumer in the European Union or the United Kingdom, you have a right to withdraw from a purchase within 14 days. By paying, you ask us to start the service at once and you accept that this right no longer applies to the part of the service you have used. Where the law gives you a right we cannot limit, that right applies.
How to ask
Write to support@rendair.ai from the email address of your account with the date and amount of the payment. We answer within a working day.
Processing time
A refund goes back to the payment method you used. It usually appears within 5 to 10 working days, depending on your bank.