Answer

Short answer:

If a renewal payment fails, the system will typically attempt to process it again automatically. You should verify that your payment method is valid and has sufficient funds within your account settings, but you do not need to manually force a renewal.

1/ How to resolve payment issues

When a scheduled payment is declined, usually due to expired cards, insufficient funds, or bank restrictions, Rendair AI may temporarily pause access to paid features until the transaction clears.

To fix this, follow these steps:

1. Log in to your Rendair AI account.

2. Navigate to Account Settings (found in the user menu).

3. Check your subscription status and update your payment method if necessary.

4. Wait for the retry; once the new details are saved, the system will attempt the charge again.

If the issue persists after updating your details, contact support. As mentioned in the platform guidelines, support issues are handled by clarifying goals or scheduling a call if needed.

> “Will I lose my credits if the payment fails?”

>

> No. Your credits remain on your account while the subscription is paused. They are only lost if you actively cancel the subscription.

2/ What happens to your workspace

While the payment is pending or failed, your account status may change, but your data remains secure.

• Storage: You continue to have unlimited storage for your existing images and videos.

• Credits: Unused credits are preserved. They do not expire as long as the subscription technically remains active (even if payment is pending).

• Access: You may temporarily lose access to Pro features like privacy mode, queue skipping, or higher-resolution upscaling until the payment clears.

3/ Common reasons for failure

If you are unsure why the payment failed, check these common causes before contacting support:

• Bank blocks: Some banks flag international or software subscriptions as unusual activity.

• Expired cards: Ensure the card on file has not passed its expiry date.

• Insufficient funds: Prepaid cards or debit accounts must have the full amount available at the time of renewal.

Limitations or notes

• Do not cancel to fix it: If you cancel your subscription to try and "reset" it, you will immediately lose all accumulated credits.

• Refunds: Refunds are generally not provided for subscription plans, so ensure you manage your subscription settings before the renewal date if you intend to stop using the service.

• Support: If you cannot update your payment method directly, reach out to the support team for assistance.