Can I cancel my subscription at any time?

Answer

Short answer:

Yes, you can cancel your Rendair AI subscription at any time. If you choose to cancel, your plan will remain active until the end of your current billing cycle, allowing you to continue using your features and credits until that date.

Workloads change, so plans should too

Architectural design is rarely linear. There are months of intense visualization work followed by periods of construction documentation where rendering is less critical. Rendair AI is structured to accommodate these fluctuations.

You are not locked into long-term contracts unless you specifically choose a yearly plan for the discount. Monthly plans renew automatically but can be stopped whenever your project needs shift. The goal is to ensure you only pay for the tools when you are actually using them.

The option to pause instead of cancel

Before canceling, it is worth considering if you simply need a break. We know that project timelines often slip or pause unexpectedly.

If you do not want to lose your account setup but need to stop payments temporarily, you can pause your plan. Rendair AI allows you to pause your subscription for up to 3 months. This keeps your account ready for when work picks up again without requiring you to go through the setup process or re-subscribe manually.

What happens to your credits

Understanding how credits function during a cancellation is important for managing your resources.

• While active: Credits do not expire as long as you have an active subscription. You can accumulate them during slower months to use during busy deadlines.

• Upon cancellation: If you cancel your subscription, any unused credits are lost once the billing cycle ends.

Managing your account status

You can handle all subscription changes directly through your account settings. There is no need to contact support to stop billing.

To cancel or pause:

• Navigate to your account settings.

• Select the subscription or billing tab.

• Choose to either cancel the renewal or pause the plan.

If you wish to delete your account entirely, this is also done via settings, but it requires that you have no active subscription. If a subscription is currently active, you must cancel it and wait for the cycle to end before full account deletion is possible.

Limitations or notes

• Refund policy: Refunds are generally not provided for subscription plans. Since you retain access until the end of the billing period, the service is considered delivered for that month or year.

• Data retention: While active subscribers enjoy unlimited storage, canceling may affect your ability to store new creations.

• Re-subscribing: You can reactivate a canceled subscription at any time to regain access to Pro or Team Pro features, such as privacy mode and queue skipping.