Can I get a refund if I am unhappy?
Payments are generally not refunded. If you were charged by mistake, contact support within 24 hours of the charge and we will review it. Refunds are not given for unused time or for top-up packs. You can cancel your subscription at any time and keep access until the end of the period you paid for. Credits from a generation that failed are always returned to your balance automatically.
Last updated October 26, 2026
Payments are generally not refunded. There are a few cases where we can help.
Charged by mistake
If you were charged by mistake, for example a renewal you did not expect, contact support within 24 hours of the charge. We will review it and may refund a genuine mistaken charge.
When refunds are not given
- Unused time on a subscription you canceled.
- Top-up packs.
You will not lose credits on failed generations
If a generation fails, the credits are returned to your balance automatically. You do not need to ask for a refund.
Cancel at any time
You can cancel your subscription whenever you like and keep access until the end of the period you already paid for. Credits left in your balance stay in your account.