How do I renew my plan if payment failed?
If a renewal payment fails, you will see a banner asking you to update your payment method. Generations and top-ups are paused until the payment goes through. Open your billing settings and update your card. Your payment is retried automatically, and once it succeeds your plan and monthly credits are restored.
Last updated October 26, 2026
If a renewal payment fails, Rendair keeps trying to collect it automatically for a few weeks. While the payment is unpaid, generations and top-ups are paused and a banner appears in the app. You can fix this yourself by updating your payment method.
How to fix a failed payment
- Open your billing settings.
- Update your payment method, for example with a new card.
- The payment is retried, and your plan is restored as soon as it succeeds.
What happens next
- When the payment succeeds, your plan becomes active again and your monthly credits are added.
- If the payment cannot be collected after the retries, the subscription is canceled and your account moves to the Free plan. Credits left in your balance stay in your account.
If you keep seeing the banner after updating your card, contact support.