Answer

Short answer:

You can pause your subscription for up to 3 months within a year, directly within your account settings. This allows you to temporarily stop billing cycles without permanently canceling your plan or losing access to your account history.

Overview

Project workflows in architecture and design are rarely linear. There are often gaps between design development phases, client feedback loops, or construction documentation where visualization work slows down.

Rendair AI provides a pause feature to accommodate these fluctuations. Instead of canceling a subscription, which results in the immediate loss of accumulated credits, pausing allows you to freeze your billing status. This maintains your account continuity and ensures you are ready to resume rendering as soon as your next project phase begins.

How it works

The pause function is managed through your user profile. It is designed to be a temporary suspension rather than a permanent termination of service.

1. Access Settings: Log in to your Rendair AI account and navigate to your Account Settings.

2. Manage Subscription: Locate the subscription or billing section where your current plan details are listed.

3. Select Pause: Choose the option to pause your plan.

4. Confirmation: Confirm the selection. Your billing will stop for the chosen period and automatically resume once the duration expires.

What this supports

Pausing is distinct from canceling. It is intended to keep your workspace intact while stopping financial transactions during downtime.

• Billing suspension: You are not charged during the selected pause period.

• Automatic resumption: The plan reactivates automatically after the selected duration (up to 3 months), removing the need to manually resubscribe.

• Account preservation: Unlike canceling, which may trigger data or credit loss protocols, pausing signals an intent to return.

• Flexible duration: You can choose a timeframe that matches your project schedule, up to a maximum of 90 days.

When to use this

This feature is best suited for professionals managing variable workloads.

• Between project phases: When you finish a concept presentation and are waiting for client approval before the next round of visuals.

• Seasonal downtime: During holidays or periods where office production slows down.

• Extended travel: If you will be away from your workstation and unable to use the platform.

Limitations or notes

• Maximum duration: The maximum pause limit is 3 months.

• Cancellation warning: If you choose to cancel instead of pause, be aware that unused credits are lost immediately upon cancellation. Pausing is the safer option if you intend to return.

• Account deletion: You cannot delete your account while a subscription is active or paused. You must fully cancel the subscription first if you wish to permanently remove your account data.