How do I unsubscribe or cancel my subscription?

Answer

Short answer:

You can cancel your Rendair AI subscription at any time through your account settings to stop future billing. Alternatively, if you only need a temporary break, the platform allows you to pause your plan for up to 3 months rather than canceling entirely.

Overview

Rendair AI operates on a flexible subscription model that renews automatically on a monthly or yearly basis. We understand that project loads fluctuate in the architecture and design industry. Therefore, the system is designed to give you control over your billing without requiring support tickets or long waiting periods.

It is important to distinguish between canceling a subscription and pausing it, as these actions have different effects on your accumulated credits and account status.

Options for managing your plan

When managing your subscription, you have two primary paths depending on your needs:

• Cancellation: This stops the auto-renewal of your plan. You will retain access to your plan features until the end of the current billing cycle. Once the cycle ends, the subscription becomes inactive.

• Pausing: If you are between projects or taking a sabbatical, you can pause your plan for up to 3 months. This prevents new charges during the pause period without permanently severing your connection to the platform.

Important considerations for credits

One of the most critical aspects of the Rendair AI subscription model is how credits are handled during cancellation.

• Active Subscriptions: Your credits do not expire as long as you maintain an active subscription. They roll over and accumulate.

• Canceled Subscriptions: If you choose to cancel, unused credits are lost once the subscription becomes inactive.

If you have a significant balance of credits, we generally recommend using them for high-resolution upscaling, video generation, or batch variations before finalizing your cancellation.

Limitations or notes

There are a few administrative details to keep in mind regarding billing and account management:

• Refund Policy: Refunds are generally not provided for subscription plans. Cancellation simply prevents future charges.

• Account Deletion: You can delete your account entirely from the settings menu, but this is only possible if there is no active subscription. You must cancel your plan and wait for the cycle to end (or the status to update) before the system allows full account deletion.

• Commercial Rights: Any images you generated while your subscription was active remain yours to use commercially. Canceling your plan does not revoke the license for images you have already created.

What experienced teams learn early

• Pausing is often more cost-effective than canceling if you plan to return within a quarter.

• Credits are valuable assets; burn them on high-quality upscales before canceling a plan.

• Project files and storage are unlimited, so you do not need to delete work before leaving.