Answer

Short answer:

Support is available to all users for technical troubleshooting, account management, and workflow guidance. While standard support handles general inquiries, Pro and Team Pro subscribers have exclusive access to priority support and can book private training sessions for advanced workflow assistance.

Overview

Rendair AI is designed to be intuitive, but architectural visualization often involves complex variables. Support exists not just to fix bugs, but to help professionals bridge the gap between a prompt and a final deliverable.

The level of support available depends on your subscription tier. While every user can report system errors, higher-tier plans include consultative support to help teams integrate AI into their specific design processes.

Who is eligible for support

Access to support channels varies based on the active plan.

Student and AI Creator Plans

Users on these plans can contact support for:

• Technical bugs or system failures.

• Account management issues (login, cancellation, or billing).

• Clarification on tool capabilities.

Pro and Team Pro Plans

In addition to standard assistance, these users receive priority handling.

• Private Sessions: Users can book calls for private training or specific support sessions.

• Workflow Optimization: Support can assist with requesting input files or clarifying specific design goals.

Official Partners

API access is reserved for official partners. Developers or firms seeking API integration must submit a formal request for review.

When to contact support

Reaching out is recommended when standard troubleshooting does not resolve an issue or when a specific administrative action is required.

Account and Billing

• Email Changes: Changing a registered email address may require creating a new account due to system limitations. Contact support for guidance.

• Password Issues: If the "forgot password" flow in the settings does not work, support can intervene.

• Account Deletion: Users can delete their accounts from settings only if there is no active subscription. If a subscription is active or stuck, support must assist.

• Refunds: Refunds are generally not provided for subscription plans, but billing errors should be reported immediately.

Workflow and Technical Issues

• Failed Generations: If the system consistently fails to produce an output despite valid inputs.

• Quality Discrepancies: If outputs differ drastically from expected behavior (e.g., severe artifacts not related to prompt settings).

Limitations and self-service

Some scenarios do not require support intervention or cannot be resolved by the support team.

Queue Times

Users on Student or Creator plans may experience wait times during peak hours. This is expected behavior. To bypass queues, an upgrade to Pro or Team Pro is required.

Offline Usage

Rendair AI is strictly web-based. There is no offline version available, and support cannot provide offline installers.

Storage Management

There is no storage cap for active subscribers. Users do not need to contact support to request more space, as image and video storage is unlimited while the subscription is active.

AI Imperfections

Generative AI may introduce hallucinations or unwanted elements. This is a technology limitation, not a bug. Users are encouraged to:

• Use the editing tools (brush/lasso) to correct specific areas.

• Adjust the prompt or reference image.

• Use the "Upscale" tool to refine details (up to 8K).